TerraTonz Experience - FAIL

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Projector Projector
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TerraTonz Experience - FAIL

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HPM HPM
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Re: TerraTonz Experience - FAIL

That is unfortunate to hear.  Thanks for sharing your experience.
HandPans Magazine - The Home of UFO-Shaped Singing Steel
JohnHand JohnHand
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Re: TerraTonz Experience - FAIL

In reply to this post by Projector
John Hand here - since this review has come out I have replied to it on the original thread on handpan.org. There's no denying that TerraTonz has had some serious communication issues in the past. However, our current payment system resolves many of the problems faced with this particular customer, that could have been avoided much more easily had they chosen to utilize it when we requested. It also includes a direct communication interface.

We no longer accept payment for any order outside of this new system, and haven't have this level of complication since. I have also taken on the Customer Support role for TerraTonz, so I am personally making sure that communication is improved moving forward.

Thanks for reading.
oventic oventic
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Re: TerraTonz Experience - FAIL

Don't believe them!
They can't complete orders or issue refunds.
Check out the better business bureau complaints against them.
Don't get scamed.